Last Updated: 04/21/2025
At Advapixel, we strive to deliver exceptional digital marketing and analytics services. Due to the custom nature of our work, please review our policy carefully before purchasing.
1. Digital Services Refunds
Eligible for Refund:
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Unused pre-paid services (e.g., unused monthly SEO hours)
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Service cancellation within 24 hours of purchase (if no work has begun)
Non-Refundable:
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Completed deliverables (e.g., reports, campaigns, or strategies)
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Services where work has commenced (e.g., keyword research, audits)
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Third-party costs (e.g., ad spend, software licenses)
2. Subscription Cancellations
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Monthly plans: Cancel anytime before the next billing cycle. No prorated refunds.
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Annual plans: 30-day notice required for non-renewal.
3. How to Request a Refund
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Email support@advapixel.com within 24 hours of purchase.
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Include:
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Order number
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Reason for request
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Refunds processed within 7-10 business days to the original payment method.
4. Dispute Resolution
If unsatisfied with our services:
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Contact us first – We’ll make every effort to resolve issues (e.g., revisions).
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Escalation – Unresolved disputes may be mediated per [Your Country]’s consumer laws.
5. Policy Exceptions
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Fraudulent claims will be investigated and may result in legal action.
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Force majeure events (e.g., natural disasters) exempt us from liability.
6. Contact Us
For refund requests or questions:
📧 Email: support@advapixel.com
📞 Phone: [Your Contact Number]